Privacy policy

Last updated: May 2026

The Pawz Co. is committed to protecting your privacy. This policy explains what information we collect, how we use it, and what choices you have.

By using thepawzco.com or placing an order, you agree to the practices described here.

Information We Collect

Information you give us directly:

  • Name, email address, shipping and billing address, and phone number when you place an order or create an account
  • Payment information processed securely through our payment provider (we do not store full card details)
  • Communications you send us by email or through our contact form
  • Product reviews or feedback you submit

Information collected automatically:

  • Browser type, device type, operating system, and IP address
  • Pages visited, time on site, and referring URLs via cookies and similar tracking technologies
  • Order history and on-site browsing behavior

Information from third parties:

  • Analytics data from Google Analytics
  • Ad performance data from Meta (Facebook and Instagram) and other advertising platforms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates
  • Communicate with you about your account or purchases
  • Improve our products, website, and customer experience
  • Send marketing emails and promotions if you have opted in (you can unsubscribe at any time)
  • Measure and optimize advertising campaign performance
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

Cookies and Tracking

We use cookies and similar technologies to operate and improve our site. These include:

  • Essential cookies: required for the site to function (shopping cart, checkout session)
  • Analytics cookies: help us understand how visitors use the site (Google Analytics)
  • Marketing cookies: used by advertising platforms to measure ad performance and serve relevant ads (Meta Pixel)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate the business, including payment processors, shipping carriers, email platforms, and fulfillment partners. These providers are bound by confidentiality obligations.
  • Advertising platforms such as Meta and Google, solely to measure ad performance and serve relevant advertising, in accordance with their respective privacy policies.
  • Legal authorities when required by law, court order, or to protect the rights and safety of The Pawz Co. and our customers.

Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, including for legal and accounting obligations. Order records are typically retained for 7 years. You may request deletion of your account and associated data at any time.

Your Rights

Depending on where you live, you may have the right to:

  • Access a copy of the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data, subject to legal retention obligations
  • Opt out of marketing emails at any time using the unsubscribe link in any email we send
  • California residents (CCPA): the right to know what data we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, email us at hello@thepawzco.com.

Children's Privacy

Our site and products are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, contact us and we will delete it promptly.

Security

We use industry-standard measures to protect your personal information, including SSL encryption and PCI-compliant payment processing. No system is completely secure, but we take these obligations seriously.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing any personal information.

Changes to This Policy

We may update this policy from time to time. We will update the date at the top of this page when we do. Material changes will be communicated by email or a notice on our site.

Contact

Privacy questions or requests: hello@thepawzco.com

The Pawz Co.   |   thepawzco.com