Terms of service

Last updated: May 2026

These Terms of Use govern your use of thepawzco.com and the purchase of products from The Pawz Co.

By accessing our site or placing an order, you agree to these Terms.

1. Who We Are

The Pawz Co. is a US-based direct-to-consumer pet accessories brand. References to "we," "us," or "our" refer to The Pawz Co.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our site or place an order.

3. Account Registration

You may check out as a guest or create an account. If you create an account, you are responsible for the confidentiality of your login credentials and all activity under your account. Contact us at hello@thepawzco.com if you believe your account has been compromised.

4. Products and Pricing

We reserve the right to modify or discontinue products at any time. Prices are in US dollars and may change. We make every effort to display accurate information, but if a pricing error occurs on your order, we will contact you before processing.

5. Orders and Payment

Placing an order is an offer to purchase at the listed price. Your order is confirmed when you receive a written confirmation from us. We reserve the right to decline any order at our discretion.

We accept major credit and debit cards and other payment methods listed at checkout. All transactions are processed securely through our payment provider.

6. Shipping and Delivery

Shipping timelines are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier. We are not liable for carrier delays, weather, or circumstances outside our control. Please review our Shipping Policy for full details.

7. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which is incorporated into these Terms. By placing an order, you agree to that policy.

8. Intellectual Property

All content on thepawzco.com, including text, images, logos, graphics, and brand elements, is the property of The Pawz Co. or its licensors. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

9. User Conduct

By using our site, you agree not to:

  • Use our site for any unlawful purpose
  • Submit false or misleading information
  • Interfere with the operation of our site or servers
  • Attempt unauthorized access to any part of our systems
  • Use bots or scrapers to collect data without our permission

10. User-Generated Content

If you submit reviews, photos, or other content, you grant The Pawz Co. a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content in connection with our business. You represent that you own or have the right to share any content you submit.

11. Disclaimer of Warranties

Our site and products are provided "as is" and "as available." To the fullest extent permitted by law, The Pawz Co. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, The Pawz Co. will not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless The Pawz Co. and its affiliates from any claims, losses, or expenses arising from your use of our site, violation of these Terms, or violation of any third-party rights.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Disputes will be resolved exclusively in the state or federal courts located in Delaware.

15. Dispute Resolution

We encourage you to contact us at hello@thepawzco.com first if you have a dispute. If it cannot be resolved informally, it will be settled by binding arbitration under the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Changes to These Terms

We may update these Terms at any time. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

17. Contact Us

Questions about these Terms: hello@thepawzco.com

The Pawz Co.   |   thepawzco.com