Shipping policy
Last updated: May 2026
We want every order to reach you in good shape and on a timeline you can plan around. Here is everything you need to know.
Where We Ship
We ship to all 50 US states, including Alaska and Hawaii. International shipping is not available at this time.
Order Processing
Orders are processed within 1 to 2 business days of being placed. You will receive an order confirmation immediately after purchase, and a separate shipping confirmation with tracking details once your order is on its way.
Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Under $50 | $7.00 flat rate |
| $50 and above | Free |
All orders over $50 ship free, with no code required. The $7 flat rate applies to orders below $50.
Shipping Time
Carefully sourced. Shipped direct. Worth the wait.
Every product in our store is sourced directly from our manufacturing partners overseas. That is how we keep quality high and prices honest, without a middleman marking everything up.
Orders arrive in 5 to 10 business days from the date your order ships. That means what you are getting has not been sitting in a warehouse for months. It comes to you fresh, directly from the source.
Once your order ships, you will receive a tracking number by email. Most customers receive their orders within 7 business days.
Why We Ship This Way
A lot of pet brands quietly mark up products by 3x, ship from a local warehouse, and never tell you where the product actually comes from. We do it differently. We work directly with our suppliers, which means:
- Better materials at honest prices. No unnecessary middlemen inflating the cost.
- Direct quality accountability. We know exactly who made it and how.
- The extra days in transit are the price of transparency. We think that trade-off is worth it.
Tracking Your Order
Your shipping confirmation email includes a tracking link. If your tracking has not updated within 5 business days of that email, contact us at hello@thepawzco.com and we will look into it with the carrier.
Lost or Undelivered Packages
If your tracking shows delivered but nothing has arrived, please check around your property, with neighbors, and with building management. Carriers occasionally mark packages as delivered 1 to 2 days early.
If the package still has not arrived after 3 business days from the delivery scan, email us at hello@thepawzco.com with your order number. We will work with you to resolve it.
Incorrect Address
Please double-check your shipping address at checkout. If you notice an error, contact us immediately at hello@thepawzco.com. If the order has not shipped yet, we can update it. Once shipped, we cannot redirect the package.
Questions
Email us at hello@thepawzco.com. We respond within 1 to 2 business days.
